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BLScanPlus "Pro"
Problem Page |
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* Problem Page * |
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| Any
problems/issues reported by users are detailed below. There have been very few problems reported since the first release of the tools in the middle of 2004. This is something I am of course proud of but this is really due to nothing other than adhering to standard software development practices such as heavy testing and robust coding. Releases of the utilities have been extensively tested with all manner of test cases purposely designed to reflect all possible combinations of input data. The most common problems have been installation related, this is something that has been addressed for BLScanPlus by use of an auto-installer. After installation, the next most common problems have been documentation related (RTFM problems), so be sure to refer to the documentation on this website and feel free to notify me if you find any mistakes or anything not properly covered. If your problem is not covered below, then contact_me. |
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| Q1 |
Where
are my Mailwasher blacklist, filter, trash files? |
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| Q2 |
I've gone
over 10,000 (or 50,000) entries in my blacklist, now what? |
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| Q3 |
Is there a getting
started guide? |
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| Q4 |
I get
a message that I need to install the .NET Framework? |
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| Q5 |
I overwrote my
blacklist by mistake, how do I restore my file? |
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| Q1 |
Where are my Mailwasher blacklist, filter and trash files? | ||||
| Start
Mailwasher, click "Help" then click "About", at the bottom of the popup
window is a path which is also a link. Click that link and this will
open your Mailwasher folder. The Blacklist.txt, filters.txt and
Trash.rot135 are present in that folder. |
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| Back to FAQ | |||||
| Q2 |
I've gone over 50,000 entries in my blacklist, now what? | ||||
| The
limit is set as 50,000, if you're up to this kind of number of
blacklist entries, you really need to straighten out your Mailwasher
settings. None of the utilities have any actual limits to the number of entries that can be read or processed. Ultimately this would only be governed by the memory of your computer. To ensure that you do not get memory overflows, I decided to set a 50,000 entry limit into the code. If your blacklist goes up to or beyond this, then I can certainly release another version of BLScanPlus with a higher number, but I really think your setup in Mailwasher needs some attention if you get to this circumstance. As the blacklist gets larger, the performance of Mailwasher will be affected and processing your incoming mail will get much slower. I picked 50,000 since this is the quantity at which Mailwasher really starts struggling. If you roll over 50,000 I would suggest that you're actually collecting and storing too many entries. The simplest way to address this is to go into Mailwasher, click "Spam Tools", "My Blacklist" and then "List Options". At the top of that form are two options "Expire unused email address from list after" and "Expire unused wildcard expressions from list after". I suggest enabling the first and setting it to 90 days (three months), I also suggest not enabling (or disabling) the second so wildcard expressions will not expire. As you gather entries in the blacklist, any addresses that have only occurred only once in three months will then be automatically removed from the list. So if you set the first option and run Mailwasher, you should find that quite a lot of one-time addresses will disappear from your blacklist and cut the blacklist size down significantly. Don't forget that a blacklist entry has a date associated with it, so if you get an incoming email from a previously blacklisted address, that associated date gets renewed. So blacklisted addresses only expire if you have not received an email from that address in over three months (or whatever you set the expiration time as). As I mentioned before, I can set the limit higher, but if your Mailwasher settings are not optimal, you will just hit the higher limit at some later date. |
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| Q3 |
Is there a getting started guide? | ||||
| Yes, see the tutorial. |
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| Back to FAQ | |||||
| Q4 |
I get a message that I need to install the .NET Framework? | ||||
| See
the download page, you need to install
the .NET Framework as described. Note: If you were previously using the Beta version of BLScanPlus Pro, you need to uninstall the Microsoft .NET Framework 2 Beta before proceeding. Go to Start, Control Panel, Add or Remove Programs, scroll down to Microsoft .NET Framework 2 Beta, click Change/Remove and then select Uninstall. Now go the downloads page and install the .NET Framework 2. |
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| Q5 | I overwrote my blacklist by mistake, how do I restore my file? | ||||
| There
are two possibilities, whether you were using BLScan normally or
whether you were using BLScan with the collate/distribute function
enabled. You were using BLScan normally... Start BLScanPlusPro and select "Show Mailwasher Folder". At the top of the file browser window, click on "View" then "Details". Click on the top of the "Date Modified" column (click on the actual words "Date Modified") such that the newest files are shown at the top, you may have to click this twice. Look for the file called BL_ddmmyyyyhhmmss.txt where ddmmyyy is the date that you lost the file and hhmmss is the time. That file is your blacklist on that given date/time. So find the file called blacklist.txt, right click on the file and select "Rename", change the file name to blacklist_old.txt. Now rename the BL_ddmmyyyyhhmmss.txt file to blacklist.txt. Done! You were using BLScan with the collate/distribute function enabled... If you were using BLScan with the Collate/Distribute function, you can restore all of your original files that were on the Collate and Distribute lists. Start BLScanPlusPro and select "Show Program Folder", double click and descend into the BLScanBackup folder. At the top of the file browser window, click on "View" then "Details". Click on the top of the "Date Modified" column (click on the actual words "Date Modified") such that the newest files are shown at the top, you may have to click this twice. Look for the file called BK_ddmmyyyyhhmmss.txt where ddmmyyyy is the date that you lost the files and hhmmss is the time. That file shows which of your files to recover. Open that file and you will see a content something like; |
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| Backup
of Collate List Entries - From 18122005211324 C:\Documents and Settings\YourName\Desktop\1\f1.txt= BC_18122005211324_0.txt C:\Documents and Settings\YourName\Desktop\2\f2.txt= BC_18122005211324_1.txt C:\Documents and Settings\YourName\Desktop\3\f3.txt= BC_18122005211324_2.txt Backup of Distribute List Entries - From 18122005211324 C:\Documents and Settings\YourName\Desktop\4\newbl.txt= BD_18122005211324_0.txt |
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| In
the example above, the files in the collate list are shown at the top.
The file that was originally at
C:\Documents and Settings\YourName\Desktop\1\f1.txt was backed
up as the file called BC_18122005211324_0.txt.
So to restore this file, copy it to its original location and rename it
to its original name. Repeat for any other files you wish to recover. |
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